How can we contact us?

Email: geral@promais.pt

Telephone: (+351) 253 519 051 (National landline call)

Location: Paraíso Industrial Zone, Pavilion 5, Selho, São Jorge, 4835-612 Guimarães, Portugal.

Hours: Monday to Friday | 8:30 AM – 12:30 PM and 2:00 PM – 6:00 PM.

Can I exchange or return my items?

Yes, to exchange or return an item, you must first request the exchange or return by sending an email to geral@promais.pt , and then, after we receive the item in the same condition as when it was sent, we will process the exchange or refund.

How can I return my item?

Information on this subject can be found on the refund policy page.

Click here to learn more .

How long do I have to make a return?

You have 14 business days after receiving your item to exchange or return it.

How long will it take to receive my order?

Your order will be shipped within 1-2 business days of receiving payment. In exceptional cases, there may be items and orders where the timeframe is extended.

If there are any obstacles to shipping (stock issues, cancellations, or logistics-related issues, among others), we will contact you as soon as possible and try to resolve the problem in the best way possible.

Our shipping times are:

Mainland Portugal: 2-3 business days

Portugal (islands): 5-7 business days

Spain: 1-2 business days

Europe: 3-4 business days

How much will I have to pay for shipping?

Information on this subject can be found on the shipping policy page.

See our shipping policy here .

What should I do if I receive a defective or incorrect item?

If you receive an incorrect or defective item, please contact us via email at geral@promais.pt .