Refund Policy
We have a 14-day return policy, so you have 14 days after receiving your item to request an exchange/return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, and with all tags attached. You will also need to provide a receipt or proof of purchase.
To initiate an exchange/return, you can contact us at geral@promais.pt .
Unfortunately, we cannot accept returns of sale items or gift cards.
DAMAGES AND PROBLEMS
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so we can assess the problem and correct it.
EXCHANGES
If for any reason you are not satisfied with the products, you may exchange them within 14 calendar days of receiving your order, provided that the product is in perfect condition, accompanied by proof of purchase or invoice, and provided that it has not been altered in any way or by any means.
The exchange must be done via email.
geral@promais.br .
1 - Send an email with the order number, the item you wish to exchange, and the item you wish to receive;
2 - Place the item in a package and seal it well with adhesive tape.
3 - Send the item to the address that will be provided by email (the cost of this shipment will be the customer's responsibility).
Pro Sportswear will inform you, within three business days of receiving the item to be exchanged, via email, whether the exchange request will be approved. If approved and the item the customer wishes to exchange is in stock, the email will also include bank details for payment of any price difference (if necessary), plus shipping costs. After receiving proof of payment, the new order will be shipped.
The exchange can be made for another item of a different size or model, however, it must be for an item of equal or greater value that is in stock.
No exchanges or returns are accepted for personalized items.
RETURNS
We have a 14-day return policy, so you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags attached and in the original packaging. You will also need to provide a receipt or proof of purchase.
To initiate a return, you can contact us through
geral@promais.br .
1 - Under what circumstances can I return or exchange a product?
When ordering one of our items, if the customer is not satisfied with the purchased product, they have, according to Decree-Law No. 24/2014 of February 14th, 14 consecutive days to exchange/return it after receiving it. For its return, you must ensure that the item meets the following conditions:
- Maximum period of 14 days from the date of purchase;
The item has never been used or washed, is in perfect condition, and retains its original tag and features.
- Includes original invoice or copy;
2 - Do I need to pay anything to return or exchange the product?
You must send the item to the address that will be provided by email; the cost of this shipment will be the customer's responsibility. Alternatively, you can go to our facilities and speak directly with one of our employees.
3 - How do I return or exchange a product?
I. Send an email to geral@promais.pt to request an exchange/return.
II. In this email, please include:
Invoice number
Description and reference of the item(s) to be returned.
- Value you are returning
Reason for return
- Full customer identification
III. You will receive an email from our customer service and, if pre-approved, you will receive a return confirmation email, which must accompany the returned item(s). The maximum response time to the customer is 14 days.
Returns without prior approval (via email) may not be accepted.
Returns should be sent to:
Digit all Ltda.
Paraíso Industrial Zone, Pavilion 5 / Selho S. Jorge
4835-612 Guimarães, Portugal
IV. Upon receiving the item in question, it will be evaluated, and the exchange/return will only be processed if the conditions described above are met.
V. After receiving and analyzing the product, if the return request is approved, the refund will be made via bank transfer within a maximum of 3 business days.
VI. If the complaint is not accepted, the item will be returned to the customer, and can be picked up at our facilities or sent to an address of their choice, in which case the shipping costs will be the customer's responsibility.
Note: If there are any discrepancies in the items received in our warehouse, our Customer Service team will contact you.